Refund policy

30-Day Return Policy (New/Uninstalled Only)

30-DAY RETURNS — THE SECOND WIND DEVICE

Return window. Returns are accepted within 30 days of delivery.

Condition requirements. Returns are accepted only if all items are:

  • New, unused, and uninstalled

  • Free of dirt/debris, scuffs, tool marks, or deformation

  • Returned with all original components and original packaging (or packaging that provides equivalent protection)

Returns that show installation, use, or contamination from debris/dust may be refused or refunded only partially where permitted by law.

Return shipping.

  • Customer is responsible for return shipping costs.

  • We recommend using a trackable, insured method; the customer is responsible for loss or damage in transit.

Refund timing and method.

  • Approved refunds are issued to the original payment method after inspection.

  • Original outbound shipping (including any expedited shipping) is not refundable unless required by law or the return is due to our error.

How to start a return. Contact orders@secondwindblowers.com with your order number and reason for return. If approved, we will provide return instructions and a return authorization (RMA), if applicable.

Damaged, incorrect, or defective items.

  • If your order arrives damaged or incorrect, contact us within [48–72 hours] of delivery with photos of the packaging and product so we can address it.

  • If you believe the item is defective, refer to the 90-Day Limited Warranty; warranty handling may differ from standard returns.

Non-returnable. Items that are installed, used, modified, missing components, or returned outside the 30-day window are not eligible for return.

 

90-Day Limited Warranty Policy (Defective Products)

90-DAY LIMITED WARRANTY — THE SECOND WIND

Coverage. Second Wind warrants that The Second Wind device will be free from defects in materials and workmanship under normal, intended use for 90 days from the date of delivery (“Warranty Period”).

Remedy. If a defect arises during the Warranty Period, Second Wind will, at its option:

  • Repair the product,

  • Replace the product (or the defective component), or

  • Refund the purchase price of the product (excluding any expedited shipping or taxes where nonrefundable by law).

Proof and verification of defect. Second Wind may require proof of purchase and reasonable evidence of the defect before providing warranty service. Evidence may include photographs, video, troubleshooting steps, or return of the product for inspection.

Exclusions. This limited warranty does not cover:

  • Damage from misuse, unsafe operation, or failure to use required PPE

  • Improper installation, fitment, or use with incompatible blower models/configurations

  • Any modification to the blower or product not recommended by the blower OEM or by Second Wind.

  • Normal wear and tear, cosmetic damage, or damage caused by accidents, impact, heat exposure, chemicals, or environmental conditions

  • Damage resulting from loose connections, obstruction of airflow, or operation after a fault is observed

  • Damage to the backpack blower itself or to any other equipment

How to obtain warranty service. Contact: orders@secondwindblowers.com with your order number, delivery date, blower model, description of the issue, and supporting photos/video. If a return is required, Second Wind will provide instructions and a return authorization (RMA), if applicable.

Disclaimer of other warranties. To the maximum extent permitted by law, this limited warranty is the exclusive warranty provided and replaces all other warranties, express or implied. Some jurisdictions do not allow limitations on implied warranties or exclusions of certain damages; your rights may vary.